24 HOUR CANCELLATION POLICY
CANCELLATIONS ARE NOT ACCEPTED VIA VOICEMAIL - PLEASE DO NOT LEAVE A VOICEMAIL. If you are unable to speak directly with a rep., please send an email to firstname.lastname@example.org.
Early Cancel: An early cancel is any cancellation (online via the our app or by speaking directly with a rep. over the phone) that occurs more than 24 hours prior to the start of your massage. If you early cancel, you will not be charged.
Late Cancel: A late cancel is any cancellation that occurs less than 24 hours prior to the start of your massage. Please note, you are unable to 'late cancel via our app.
All cancellations within 24 hours MUST be done over the phone with a front desk representative or by email. $20 will be charged to your account and due at next appointment. PLEASE DO NOT LEAVE A VOICEMAIL.
No Show: A no show occurs if you do not cancel AND do not show up for your scheduled massage. If you no show, you will be charged the full scheduled amount and clients with massage packages will lose one massage. All voucher users will have their voucher redeemed - NO EXCEPTIONS.
We hold the right to refuse or discontinue service for any reason.We reserve the right to refuse service to individuals with certain medical conditions without the proper doctors approval in writing. Appointments are subject to availability, on a first come first served basis.
If you have special questions or concerns regarding massage (including medical questions), please contact us here.